🌊 Nalu Ai - FAQ

Nalu Ai is your access to powerful AI models without a subscription. We offer pay-as-you-go AI services, meaning you only pay when you use it. Think of it like paying for single rides instead of buying a season pass.

No! That's what makes Nalu different. There are no monthly fees, no commitments, and no subscriptions. You simply:

• Sign up and get 20 free credits
• Buy more credits when you need them
• Use AI whenever you want

Your credits never expire, so you can use them at your own pace.

It's simple:

1. You ask a question
2. Choose your AI model
3. Nalu sends it to the AI
4. You get an answer
5. Credits are deducted based on the AI you chose

Every question + answer = one Query → Response

The cost depends on which AI model you choose:

AI Model	Credits	Cost	Best For
GPT-4o-mini	1 credit	$0.25	Quick questions, general use
Claude Sonnet 4.5	1 credit	$0.25	Writing, analysis, coding
Claude Haiku 4.5	1 credit	$0.25	Fast responses, simple tasks
Claude Opus 4	2 credits	$0.50	Complex analysis, deep thinking
Perplexity	3 credits	$0.75	Research, current events

Credits are how you pay for AI queries on Nalu. Each credit equals $0.25, and different AI models cost different amounts of credits:

• 1 credit = Standard AI query ($0.25)
• 2 credits = Premium AI query ($0.50)
• 3 credits = Research AI query ($0.75)

Easy! Just click the "Buy Credits" button and choose a package:

• Starter: $5 = 20 credits
• Plus: $10 = 40 credits
• Pro: $25 = 100 credits
• Premium: $50 = 200 credits

We accept credit cards via Stripe (Visa, Mastercard, Amex).

No! Your credits never expire. Buy them when you want, use them when you want. There's no rush and no pressure.

When you run out of credits, you'll see a message letting you know. Simply click "Buy Credits" to purchase more, and you can continue using Nalu right away. Your credits are added instantly after payment.

Click the "Sign Up" button and provide:

• Your email address
• A username
• A password

That's it! You'll get 20 free credits to start exploring Nalu Ai.

Your email address is your Account ID. We use it to:

• Identify your account
• Track your usage and credits
• Send payment receipts
• Help you recover your account if needed

Click the "Sign Up" button in the header, then click the "Already have an account? Login" link at the bottom of the modal. Enter your username and password.

[Password reset feature coming soon!] For now, please contact support and we'll help you reset your password.

For quick questions: GPT-4o-mini or Claude Haiku (1 credit each)
For most tasks: Claude Sonnet 4.5 (1 credit) - great balance of quality and cost
For complex analysis: Claude Opus 4 (2 credits) - deepest thinking
For research & current events: Perplexity (3 credits) - web search included

Yes! You can choose a different AI model for each query. Pick the one that best fits your current need.

Standard AI (1 credit = $0.25): Fast, high-quality responses perfect for everyday use.

Premium AI (2-3 credits): More advanced reasoning, deeper analysis, or specialized capabilities like web search.

Service	Cost	What You Get
ChatGPT Plus	$20/month	Unlimited use (one model)
Claude Pro	$20/month	Unlimited use (one model)
Nalu Ai	Pay per use	5 AI models, no monthly fee, credits never expire

It depends on how much you use it!

• Light users (1-20 queries/month): Nalu is much cheaper ($0.25-$5 vs $20/month)
• Moderate users (20-80 queries/month): Nalu costs about the same or less ($5-$20)
• Heavy users (80+ queries/month): A subscription might be cheaper

Yes! Your conversations and queries are private to your account. We don't share your data with third parties. However, your queries are sent to the respective AI providers (OpenAI, Anthropic, Perplexity) according to their privacy policies.

Absolutely! We use Stripe, one of the world's most trusted payment processors. We never see or store your credit card details. All payment information is handled securely by Stripe.

We store basic query information (question asked, AI model used, cost, timestamp) for your usage tracking and billing. The actual conversation content is sent to the AI provider but we display a privacy notice that chats aren't saved for later review.

Try refreshing the page first. Credits are usually added instantly, but sometimes it takes a few seconds. If they still don't appear after 1 minute, please contact support with your payment confirmation.

Common errors:

• "Out of credits": You need to buy more credits to continue
• "Please login first": You need to be logged in to use AI or buy credits
• "Connection error": Check your internet connection and try again

Since credits never expire and you only pay for what you use, we generally don't offer refunds. However, if you experienced a technical issue that prevented you from using your credits, please contact support and we'll help resolve it.

Welcome! Here's your quick start guide:

1. Sign up and get your 20 free credits
2. Try asking a simple question like "Explain AI in simple terms"
3. Use Claude Sonnet 4.5 for your first few queries (great balance)
4. Experiment with different AI models to see what you prefer
5. Buy more credits when you're ready

Almost anything! Here are some ideas:

• Writing: "Help me write a professional email to my boss"
• Learning: "Explain quantum physics like I'm 10 years old"
• Coding: "Write a Python function to sort a list"
• Research: "What are the latest developments in AI?"
• Creative: "Write a short story about a robot who learns to paint"
• Analysis: "What are the pros and cons of remote work?"